Inquiries, Quotation and Price:
All inquiries must be made in writing form through email, fax or post mail.  You may contact us in any of our product range with your detail company information.  Price lists are subject to change according to the market price without prior notice.

Ordering:
All orders must be in writing on customer's official purchase order form or company letterhead. The order must include the company name, address, phone number and fax number, item number/name, quantity, unit price, item color, imprint color/colors, ship method, ship to address, ship date and any other applicable information.

Alterations, Changes and Cancellations:
Any alteration or adjustment on the purchase order must be in writing.  On the other hand, it must be approved by factory prior to changes becoming effective. Customer is responsible for any incurred cost prior to change, such as printing, material cost, package, mould charge.  Some of the orders may not be cancelable, once the order have been placed or confirmed or approved for production.   Customer is responsible for all cost involved.

Digital Art Files:
The artwork for printed pins is optimal resolution is 300dpi.  If it is 72dpi, the photo size is recommended 3 to 4 times larger than the final printout. Please do not send the following types of files: JPEG image, as these are compressed image files and will give blurry images when output to process printing (tend to be low resolution). We will not alter a customer's camera ready artwork unless requested and acknowledged in writing. An original hard copy art should be clean of any smudges or wrinkles. Note: a scanned image can only look as good as the art provided. Small text and detail will look blurred.

For printing logo, it will be better in "AI" or "CDR" Format.

Color Matching:
Metal products will be color matching by Aoki color chart or Pantone color chart (PMS). Textile products will be matching by our own “SC” factory color chart or similar Pantone color (PMS). However, we cannot guarantee exact color matches on some products due to colored substrates and/or woven logos. Matching with original sample, which cannot be found on Aoki or Pantone color chart, the color will be substitute with similar color.

After-Sale Services:
Customers satisfaction is the reason for our success. We guarantee to provide you with excellent service and best quality. We back each and every custom product with outstanding customer service, and our 100% quality guarantee. If you are not satisfied with your purchase of our products, please contact us immediately. If one of our products is found to have a defeat in materials or in workmanship, we will gladly replace it.  Any Claim must be made within 30 days upon delivery of goods and may not be more than 100% of the sale amount or value.

Disclaimer:
Logojets International Ltd. assumes that its customers have the rights for usage on all the trademarked and/or copyrighted logos and designs sent to us for reproduction. We will assume no liability in any trademark or copyright infringement disputes. The purchaser agrees to assume any liability resulting from actions or demands brought against us or patent or copyright infringements. The designs pictured on this website are not for sale nor do they imply endorsement; they have been reproduced only as examples of style and quality of products available.  Some or all of the pictures portrayed on this site are manufacturers samples and are considered to be the property of the manufacturer and/or end user. We reserve the right to use all pins we produce or are provided to us by our manufacturer in our advertising and marketing campaign.

CPSC Low Lead:
We have testing our soft enamel color, imitation hard enamel, printing color, lanyard thread, embroidery thread, which have pass the low lead test.  If you need further information, please contact us.
The final OEM products with client request attachment, should be tested, responsible and paid the test fee by client.  Please note, if there is no other agreements, fees of testing own designed end products will be at customer's cost. 
Customers shall understand the Customs restrictions and import requirements of own country, as well as one's product market and end-users. If needed tests on own designed end products, please bring up the concerns during enquiry process and upon order placement, so that we can help to check the possible proceeding, in order to avoid any misunderstanding. We shall not take the responsibility if goods are held by Customs due to CPSC clause in the case that customers do not propose the test requirement before hand. 
Under circumstances that no testing has been done on the shipments, we shall not apply label or shipping documents containing any meaning or claiming about the CPSC.